Inverness Leisure User Group
If you are interested in joining this group please contact us as detailed at bottom of page - we are particularly seeking representation for the Studio, Leisure Waters, Sports Halls and for our junior customers.
The Inverness Leisure User Group meet quarterly and it is our aim to provide advice, support and suggestions from the users of the facility to the staff and board of Inverness Leisure.
We are a group of individuals representing clubs and organisations who use all parts of the facility from the wet and dry sides to the athletics park, climbing wall and fitness areas of the centre.
It is important to note that the quality of service that we receive is a very high priority for Inverness Leisure and we form part of their external monitoring process.
Inverness Leisure User Group - 2012 Annual Programme
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ILUG Meetings |
Full ILUG Committee meetings for all members to attend - these run on the first Thursday of February, May, August and November. The meetings start at 6pm in the Alex Sutherland Room (next to the Sports Café). |
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February 2nd, May 3rd, August 2nd (incorporating AGM) and November 1st |
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ILUG Pre-Meetings |
The Chair & Vice Chair of ILUG (on behalf of the Committee) meet with Craig Steedman - Head of Operations and |
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January 24th, April 24th, July 24th and October 25th |
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ILUG Facility Audits |
The ILUG Committee conducts 4 facility audits in the year. The Chair, Vice Chair and 2 ILUG Committee members conduct the audit - different members are required for each audit so all members get a chance to participate and we maximise the list of issues identified during the audit. |
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March 2012 - Wet Side Audit (2 hrs) June 2012 - Dry Side Audit (2 hrs) September 2012 - Wet Side Audit (2 hrs) December 2012 - Dry Side Audit (2 hrs) |
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Remit of the Inverness Leisure User Group
The terms of reference for the User Group are as follows:
- There will be customer communication with the Management Team and Board of Trustees of Inverness Leisure.
- The Group is a purely consultative body and has no authority to formally accept or reject matters put forward that have already been agreed by the Board of Trustees.
- Where possible, the group will be involved in the consultative stages in relation to any substantial review / alteration of the facility operation due to take place where services may be affected.
- The group will also be made aware of any decision taken by the Board of Trustees relating to provision of service within the facility.
- The group will conduct regular (independent) facility audits undertaken in conjunction with the Customer Service Officer (or another Associate of the Company if unavailable).
- The General Manager will be entitled to seek representation from the Inverness Leisure User Group onto Working Groups as deemed appropriate.
- The group will be in the position to have a positive impact on influencing the way in which the facility is operated and how improvements are made.
- The group will be consulted on customer comments in the interests of developing the facility.
Group Members:
| Name | Representing |
| Teri Urquhart | Inverness Swimming Club |
| Anne Eames | Individual User & Board Representative |
| Deirdre Murray | Inverness Sub Aqua Club |
| John Crossley | Inverness Octopush Club |
| Julie Wyatt | Highland Athletics Partnership - Queen's Park |
| Ken Davidson | TOFFS (The Over Fifties Fitness Sessions) |
| Bob Grant | Individual User - Climbing |
| Marie-Anne Vrac | Highland Council - Catering |
| Denis Bell | Board Member |
| John Macaulay | Individual User |
| Lindsay Campbell | Individual User (Chairperson) |
| Craig Maclean | Individual User (Vice Chairperson) |
| Anne Mackenzie | Individual User |
| Jane Pottie | Inverness Area Sports Council |